FAQs
Shipping & Returns
How much is shipping?
Free shipping worldwide, baby!
What is your return policy?
We accept returns within 30 days of the purchase date.
General Questions
Do you buy diamond rings or other jewellery?
Yes we do! Reach out to us and we'll take it from there.
If possible, please send us some images of the items along with the relevant documents.
Do you have a showroom I can visit?
Yes, we have an office in the famous diamond district in Hatton Garden, London. Get in touch to book an appointment and we will get back to you with the next steps!
How long does it take to create a bespoke ring?
The average timeframe is 2-3 weeks, but it really depends on the diamond.
We once managed to turn a ring around in 2 days because we had the relevant parts already.
Can I start the process remotely?
Absolutely, send us a message or an email and we will get back to you to book a time when you are free for a chat.
Ideally it is always best to see diamonds with your own eyes, but if you cannot, we will do our best to help you regardless.
Still Have Questions?
We're always happy to help! Please reach out to us, via email, message or whatsapp and we'll get back to you shortly.